Herbie: AI Renewal calls

Churn on Renewals is too high

Chasing customers, negotiating prices, and tracking responses across thousands of policies quickly becomes a drain on teams  and limits how far you can scale without adding cost.

Meet Herbie - The Renewal AI!

Built by Swallow, Herbie is an AI Renewal Assistant designed to automate and optimise high-volume Home and Motor renewals.

You control the pricing logic and negotiation boundaries, whilst Herbie handles the rest; making calls, responding in real time, and improving retention at scale, all on your behalf.

Herbie is already helping insurers improve retention by up to 25% across Home and Motor, all without increasing staff or losing control. It’s everything you need to modernise your renewal process, all in one place.

Launch at scale

Upload up to 100,000 quotes at once with a simple CSV. Add personalised fields like renewal date, name, or postcode, and Herbie uses that data to tailor the conversation automatically. No manual prep, no code, no delay.

Intelligent, human-like negotiation

Herbie speaks directly with customers to confirm or negotiate renewals based on rules you define; including current premium, renewal offer, minimum thresholds and discount increments. You can schedule 10,000 calls to go out in a single day, and even use your own phone number for customer familiarity. If a customer asks to speak to a human, Herbie transfers seamlessly.

Total visibility, built in

Every call is recorded and transcribed with a full audit trail, giving you real-time oversight for compliance and quality assurance. A live dashboard shows call outcomes as they happen; renewals, escalations, drop-offs, so you always know what’s working.

Clear performance and ROI

Track churn, renewal value, customer intent, and engagement across every call. See how different quotes perform, which customers need follow-up, and what value Herbie adds, all backed by hard numbers.

Get started with Swallow

We offer a free trial. In order to give you the best experience, we schedule a 20 minute call to setup our platform and APIs to suit your needs.