# Herbie: AI Renewal calls

## Churn on Renewals is too high

Chasing customers, negotiating prices, and tracking responses across thousands of policies quickly becomes a drain on teams  and limits how far you can scale without adding cost.

# Meet Herbie - The Renewal AI!

Built by Swallow, Herbie is an AI Renewal Assistant designed to automate and optimise high-volume Home and Motor renewals.

You control the pricing logic and negotiation boundaries, whilst Herbie handles the rest; making calls, responding in real time, and improving retention at scale, all on your behalf.

> Herbie is already helping insurers **improve retention by up to 25%** across Home and Motor, all without increasing staff or losing control. It’s everything you need to modernise your renewal process, all in one place.

## Launch at scale

Upload up to 100,000 quotes at once with a simple CSV. Add personalised fields like renewal date, name, or postcode, and Herbie uses that data to tailor the conversation automatically. No manual prep, no code, no delay.

## Intelligent, human-like negotiation

Herbie speaks directly with customers to confirm or negotiate renewals based on rules you define; including current premium, renewal offer, minimum thresholds and discount increments. You can schedule 10,000 calls to go out in a single day, and even use your own phone number for customer familiarity. If a customer asks to speak to a human, Herbie transfers seamlessly.

## Total visibility, built in

Every call is recorded and transcribed with a full audit trail, giving you real-time oversight for compliance and quality assurance. A live dashboard shows call outcomes as they happen; renewals, escalations, drop-offs, so you always know what’s working.

## Clear performance and ROI

Track churn, renewal value, customer intent, and engagement across every call. See how different quotes perform, which customers need follow-up, and what value Herbie adds, all backed by hard numbers.

### Get started with Swallow

We offer a free trial. In order to give you the best experience, we schedule a 20 minute call to setup our platform and APIs to suit your needs.